SHIPPING & RETURN FAQ'S

Shipping & Return FAQ's

Shipping Information

  • Most of the orders we receive are shipped the same business day, if they are placed before 12pm CST.
  • All packages are shipped through the USPS (United States Postal Service) Tuesday-Friday. We do not ship on weekends or national holidays.
  • Standard shipping methods typically arrive between 2-9 business days.
  • We offer a flat rate shipping fee but expedited shipping is available upon request.

 

Shipping Prices

  • We offer FREE SHIPPING on US orders above $100!
  • Our shipping flat rate is $7.99 for all other orders.
  • We also offer FREE Same Day In-Store Pick-Ups!Orders can be picked up from our store within 2 hours of the purchase time, unless placed after 3pm CST. Any order placed after 3pm CST will be ready the following business day during regular store hours.  If there is a special circumstance, please call us at 469-500-5235 and we will do our best to have it ready for you to pick up before the store closes for the day!  Don't forget to select "SAME DAY IN-STORE PICK UP" at the Shipping Method section of checkout.  
  • If you need expedited shipping, please call us and we will try our best to expedite your order.Additional shipping and handling fees will apply.
  • We do not ship on weekends or national holidays.

 

Our Return Policy

  • We hope you LOVE your SPORTS HAVEN purchase but if not, feel free to send it back!
  • Our return policy is for store credit or exchange only. An item will be eligible for return if it meets the following criteria:
    • All items should NOT be worn, washed, or altered in any way.
    • All items must have their original tags attached.
    • All items must be received by SPORTS HAVEN within 14 days of the original purchase date to be issued a store credit.
  • If you received an incorrect merchandise or if you believe an item is defective, please contact us. All claims must be made within 14 days of the purchase date.
  • We advise that you add a tracking number to your return. We are not responsible for return packages lost in the mail.
  • Once we receive your return, we will process the return within1-3 business days. We will then issue you a store credit for the price of the item and return any taxes that were associated with the item being returned.
  • Credit can be used online or in-store!
  • The customer is responsible for return shipping cost.
  • ***ALL SALE merchandise is FINAL SALE.
  • Gift cards are final sale.